Frequently asked questions
How long do orders usually take?
We hand pour each and every candle per order so please allow 2 - 3 days before your product is shipped.
Orders are shipped via USPS and usually take 2 - 7 business days depending on the destination. We will provide you with a tracking number upon shipment. If you don't receive an email with your tracking number email us at firstname.lastname@example.org. Orders will be shipped from Brooklyn, New York. Mise en Scènt is not responsible for lost or stolen packages once delivered—please take adequate precautions to make sure your orders are delivered to you safely.
Do you ship internationally?
Not at the moment, but stay tuned!
Why soy wax?
Because it's the absolute best! Our candles are made with 100% soy wax which is a renewable resource and carbon neutral. Our candles burn cleanly and have a longer lifespan than paraffin wax candles.
What is proper candle care?
Trimmed wicks make for a clean burn and it will give your candle a longer burn time. Trim the wick to 1/4-1/8 of an inch in length, every time you burn.
When you first light your candle, let it burn for 4 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling. Only burn your candle 4 hours at a time.
Never leave a burning candle unattended. Place candles on a surface that can stand heat.